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Customer Experience Management (CEM)

OpenVault Enters LatAm Market With Ecuador Trial

HOBOKEN, N.J. -- OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced its entry into the Latin American market with the finalization of a multi-stage trial for Ecuador’s largest cable operator, Grupo TVCable.

Grupo TVCable, which provides direct-to-home (DTH), fixed telephony, cable and broadband services, is working with OpenVault to ensure high-quality customer experiences in the face of increasing data consumption. Using OpenVault’s cloud-based tools, Grupo TVCable is gaining better real-time visibility into its network to optimize capacity and provide the most responsive services to as many users as possible.

OpenVault’s Operations & Analytics module is enabling Grupo TVCable to discern subscriber usage patterns and respond with more intuitive packages that can result in higher customer satisfaction and more flexible business model scenarios. OpenVault’s Policy Manager tool is positioning Grupo TVCable to improve management of network congestion in real-time, reducing strain on network infrastructure and enhancing the overall user experience.

OpenVault LLC

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