ZSmart iCS added to billing software suite

May 22, 2012

1 Min Read

SHENZHEN, China -- ZTE Corporation (“ZTE”) (H share stock code: 0763.HK / A share stock code: 000063.SZ), a publicly-listed global provider of telecommunications equipment and network solutions, has announced the launch of its ZSmart iCS (intelligent charging system) as a component of its ZSmart BSS/OSS Suite. The ZSmart iCS converges billing systems and customer care platforms to provide a unified management platform with comprehensive analysis tools to enable operators to greatly improve the customer experience, increase enterprise revenues and reduce total cost of ownership and time to market.

With the rapid development of the internet and mobile communications, over-the-top (OTT) services are increasingly diversified and consumers are becoming further removed from the network operator. To maintain a consistent and effective cross-channel service experience, regardless of the service being used, operators must ensure that they are delivering a high level of customer service.

As well as providing cross-platform management of billing and customer care services, ZTE ZSmart iCS uses the latest data mining techniques to help operators more effectively manage their operations by identifying service growth opportunities, maximising the return on marketing investments, and determining where and how customer services can be improved.

ZTE Corp. (Shenzhen: 000063; Hong Kong: 0763)

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