Virgin Media Deploys Amdocs OSS

UK quad-play operator selects Amdocs to consolidate network inventory

December 13, 2011

1 Min Read

ST LOUIS, Mo. -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Virgin Media, the UK’s leading digital entertainment provider, has selected Amdocs to evolve its network inventory management systems. Amdocs will be responsible for the project’s overall system integration, end-to-end implementation, and program management. The Amdocs OSS inventory solution, delivered with Amdocs’ consulting and implementation services, will enable Virgin Media to improve network design, planning and assurance, giving increased customer service levels.

Using the Amdocs CES inventory management products and by re-engineering several key business processes such as data reconciliation, Virgin Media will be able to centralize and integrate logical network assets (such as VPNs) and physical assets (such as switches and ports) in its inventory management systems to provide accurate, real-time inventory data in a single location. In addition, the new system, that includes network capacity management, will provide detailed capacity reporting. As a result, Virgin Media will be able to further improve customer order processing, fault management, change control auditing, and more efficiently choose and plan the right uplifts in overall capacity.

Amdocs Ltd. (NYSE: DOX)

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