Tiscali Brings Customer Care Inhouse

Has decided to move internally its Technical and Billing Customer Care activities

January 8, 2010

1 Min Read

CAGLIARI, Italy -- Tiscali announces that, as part of the re-launching program of the business on theItalian market, has decided to move internally the Technical and Billing Customer Careactivities, in order to improve the level of service quality and to maximize company’sresources.

To implement this project Tiscali will select the human resources from a priority list ofcandidates among the 280 employees of Voicity, the company in charge of theoutsourcing customer care contract as of today.

“Following the recent launch of the new TLC convergent services, for us pre and postsale customer assistance represents a top level priority in the relationship with ourcustomer base” said Luca Scano, General Manager of Tiscali Italy. “Moving internallythis activity means to control directly and in an effective manner one of the key successfactor in the TLC arena and, in this case, to implement a sensitive cost reductionprocess.”

Tiscali SpA

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