Telekom Serbia Transforms With HP

Vendor helps Telekom Serbia complete first steps in transformation of its OSS/BSS operations

June 29, 2011

1 Min Read

PALO ALTO, Calif. -- HP Enterprise Services today announced that Telekom Serbia has completed the first steps in a transformation of its operations and business support systems (OSS and BSS) that will increase agility, reduce costs and improve the customer experience.As the leading provider of fixed, mobile and broadband services in Serbia and neighboring Balkan states, Telekom Serbia determined that better service-level management was essential to enhancing the customer experience, and, ultimately, maintaining its leadership in an increasingly competitive market.

To improve Telekom Serbia’s service-level management, HP Solutions Consulting Services, a global, communications industry-specific business consulting practice, helped the company transform OSS functions including service fulfillment (activation of new customers on the network) and service assurance (detection and resolution of network problems). HP also helped the company evaluate key BSS functions including billing and customer care systems.

HP provided two key deliverables that helped Telekom Serbia build a service-centric OSS-BSS environment that is flexible, standards-based and closely aligned with business objectives: a detailed transformation roadmap with a governance plan and a redesign of processes and organization for the network operations center (NOC).


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