Taiwan Mobile Deploys NetScout

Taiwan’s second largest mobile service provider has deployed the nGenius Service Assurance Solution across its network

April 22, 2010

2 Min Read

WESTFORD, Mass. -- NetScout Systems, Inc. today announced that Taiwan Mobile, the country’s second largest mobile service provider, has deployed the nGenius® Service Assurance Solution across its network. As a leading provider of smart phones and mobile business services in Taiwan, the operator required a scalable approach which could enable consistent network performance and user experience for high bandwidth data services, as well as assistance with billing mediation for roaming customers.

Since 2004, Taiwan Mobile has invested approximately $311 million in third-generation (3G) infrastructure. To help keep the operator’s complex service delivery environment performing at peak levels, Taiwan Mobile turned to NetScout and the company’s nGenius Service Assurance Solution. Taiwan Mobile is using the nGenius solution to monitor the network’s gateway GPRS support node (GGSN), HTTP traffic, 3GPP performance, and DNS servers to determine how the increase in subscriber data traffic and new 3G services are impacting overall operations, and respond accordingly to deliver optimum network performance and meet customer expectations. Additionally, Taiwan Mobile is able to take advantage of the predictive capabilities of the nGenius solution to spot anomalous behavior and in many cases, resolve the situation before subscribers are impacted.

"As the premier provider of smart phones in Taiwan, we have certain performance expectations from our subscribers that must be met. At the same time, these customers have the potential to put a significant strain on both services and the service delivery environment," said Jeff Lu, IP Network Department Manager at Taiwan Mobile. "NetScout has proven to be the perfect fit for our service assurance needs. Having end-to-end visibility into how services are performing on the network and out to the subscriber, and proactively making adjustments based on that visibility, helps us keep our subscribers happy, reduces churn and is a key factor in driving new revenue."

NetScout Systems Inc. (Nasdaq: NTCT)

Taiwan Mobile Co. Ltd.

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