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T-Com Uses ClickSoftware

T-Com has deployed ClickSoftware's optimized scheduling solution to over 26,000 field technicians across Germany

January 9, 2007

2 Min Read

BURLINGTON, Mass. -- ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), a leading provider of workforce and service optimization solutions, today announced that a significant milestone had been reached at one of its largest customers.

T-Com, a division of Deutsche Telekom AG, has successfully deployed ClickSoftware's optimized scheduling solution to over 26,000 field technicians across the whole of Germany. These technicians are responsible for a wide spectrum of field activity ranging from short term, residential break/fix and installations to longer term, complex projects around network and infrastructure maintenance. "Through the help and expertise of ClickSoftware we managed to adapt the system to the work flows and large variety of procedures required in the different regions and groups with all the different skills and challenges," commented Klaus Schmitt, Vice President, Systems Integration at T-Systems.

In line with Deutsche Telekom's strategic focus on optimum customer support and customer loyalty, ClickSoftware is enabling T-Com to improve the efficiency of its field service operation and response time to customer service requests. The enterprise-wide workforce optimization solution has provided T-Com with a centralized scheduling and dispatching process, giving the organization greater control and visibility over their business. The system intelligently schedules jobs based on a variety of user-defined parameters, such as customer availability, engineer skills, territory, availability and priority of the job. T-Com and its customers are now benefiting from reliable appointment slots, reduction in the total mileage traveled, reduction in overtime and ensuring they have the resources to complete the service calls.

"The successful deployment of ClickSchedule at T-Com is a fantastic testament to the scalability of ClickSoftware's products," said Hannan Carmeli, Chief Operating Officer, ClickSoftware. "We have worked closely with both T-Com and T-Systems to ensure that all the stakeholders involved understood and supported this workforce management initiative and we are delighted to reach this milestone of over 26,000 resources being scheduled today."


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