Suddenlink Taps EmpirixSuddenlink Taps Empirix

BEDFORD, Mass. -- Empirix™ Inc., the market leader of service quality assurance solutions for new IP communications, today announced that Suddenlink, a top 10 multiple service operator (MSO) in North America, selected Empirix’s Hammer XMS™ to help cut operational costs by monitoring the company’s network to identify issues that may negatively affect the customer. By helping Suddenlink more easily troubleshoot and fix issues before they impact service, Hammer XMS enables the company to efficiently assure network quality while also enhancing its ROI.

Suddenlink is one of the 10 largest cable broadband companies in the United States. With approximately 1.3 million customers, Suddenlink operates its own managed IP-based network available to customers throughout the U.S.

“Suddenlink strives to provide best-of-class and simplified bundled TV, Internet, phone and other services to customers,” said Erik Owens, director of engineering of Suddenlink. “We’ve been working with Empirix the last four years and when we expanded our Softswitch to a GEO configuration, we turned to them to assure the quality of our network. The Hammer XMS solution has delivered stable and flawless performance and as a result, we have been able to maintain our exceptional quality of service, while cutting operational costs and extending the benefits to our customers.”

Empirix Inc.