Psytechnics gives Cisco TelePresence service provider and enterprise users real-time voice and video service management

September 22, 2009

2 Min Read

SOUTH BEACH, Fla. -- Psytechnics, the leader in voice and video communications performance management for both service providers and enterprises, today announced that its Experience Manager solution now enables operations and support teams providing Cisco TelePresence to proactively manage service levels and the user quality of experience (QoE), detecting and resolving video or audio quality problems arising at the network or application layers before they degrade the users’ experience.

Organizations are rapidly adopting Cisco TelePresence solutions, either directly or as a managed or hosted service, to improve collaboration and reduce travel expenditure and their carbon footprint. Psytechnics has enhanced its Experience Manager solution to deliver QoE based service management for Cisco TelePresence implementations to ensure any network, configuration or environmental issues that may impact the user experience are proactively detected and resolved.

Supporting Quotes:

  • “Psytechnics Experience Manager uniquely provides visibility of the end-to-end user experience for Cisco TelePresence, and multi-vendor video conferencing, enabling a proactive approach to service management,” said Shah Kamaly, global UC video product manager at British Telecommunications plc (BT)*. “This capability enables delivery of business relevant SLAs that reflect the users’ experience, driving customer satisfaction and operational efficiency through rapid detection and resolution of service affecting issues. Experience Manager can also provide the trusted view of service quality for both the Enterprise customer and the Service Provider delivering the granular detail and analysis behind service related issues that affect the user experience.”

  • “Experience Manager addresses common voice and video application problems for operations and support using detailed QoE based performance analysis, troubleshooting and reporting. This enables service levels to be managed effectively while simultaneously maintaining customer satisfaction and reducing the operations costs associated with real time communications services,” said Dr. Mike Hollier, CTO, Psytechnics. “We’re confident that our support for Cisco TelePresence will further improve the effectiveness of voice and video collaboration in business by providing operations and support teams the real time visibility and analysis needed to allow them to operate proactively, detecting and resolving issues that may affect service quality before users are affected.”

  • “Traditional voice and video monitoring and management solutions focus primarily on network performance metrics,” said Ira Weinstein, senior analyst and partner at Wainhouse Research. “Psytechnics Experience Manager takes pro-active collaboration monitoring and management to the next level by focusing both on the impact of network issues and video application behavior on the end-user’s quality of experience (QoE). The addition of QoE monitoring and management to the Cisco TelePresence environment will allow service providers to manage not only the technical aspects of the meeting, but also the overall telepresence experience.”

Psytechnics Ltd.

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