WALTHAM, Ma. – Netcracker Technology announced today that longstanding customer WOW! (WideOpenWest) has extended its relationship with Netcracker to provide a converged experience for its customer sales and care agents. The U.S.-based broadband provider, which offers Internet, TV and phone services in 15 markets located primarily in the Midwest and Southeast, will consolidate Netcracker's Intelligent Agent Desktop with Netcracker Revenue Management – part of Netcracker Digital BSS – to enhance its business and improve the overall customer experience.

By integrating revenue management functions, the cloud-based, multitenant platform gives the WOW! billing operations and front-line agent teams the ability to drive efficiencies and improve customer experience through a unified billing platform. Proven benefits include shorter agent training periods and decreased call handling times.

This initiative will deliver a positive, differentiated and consistent cross-channel experience to all of the operator’s customers; boost flexibility to offer disruptive next-generation products; increase operational efficiency and improve time to market.

Read the full press release here.

Netcracker Technology