Netcracker extends deal with WOWNetcracker extends deal with WOW
Netcracker has extended a deal with WideOpenWest (WOW) to provide a 'converged experience' for the operator's customer sales and care agents. #pressrelease
October 4, 2023
WALTHAM, Ma. – Netcracker Technology announced today that longstanding customer WOW! (WideOpenWest) has extended its relationship with Netcracker to provide a converged experience for its customer sales and care agents. The U.S.-based broadband provider, which offers Internet, TV and phone services in 15 markets located primarily in the Midwest and Southeast, will consolidate Netcracker's Intelligent Agent Desktop with Netcracker Revenue Management – part of Netcracker Digital BSS – to enhance its business and improve the overall customer experience.
By integrating revenue management functions, the cloud-based, multitenant platform gives the WOW! billing operations and front-line agent teams the ability to drive efficiencies and improve customer experience through a unified billing platform. Proven benefits include shorter agent training periods and decreased call handling times.
This initiative will deliver a positive, differentiated and consistent cross-channel experience to all of the operator’s customers; boost flexibility to offer disruptive next-generation products; increase operational efficiency and improve time to market.
Read the full press release here.
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