Huawei BSS – Enabling HKT's Customer-Centric Digital Transformation

Light Reading's News Editor, Iain Morris, interviews Peter Lam, Managing Director of Engineering of Hong Kong Telecom (HKT) about their customer experience-driven approach to digital transformation. Peter emphasizes the benefits that their digital transformation project delivered in terms of customer experience and operation efficiency and how the partnership with Huawei and their BSS solution was a critical foundation for the program as a whole.