Frontier Signs OSS Partners

Frontier Communications partners with Teradata and Scorecard Systems to improve the customer experience

January 15, 2009

1 Min Read

TORONTO and MIAMISBURG, Ohio -- Frontier Communications (NYSE: FTR), announced today that it is now using a Teradata Active Enterprise Data Warehouse from Teradata Corporation (NYSE: TDC), and a Scorecard Systems subscriber analysis application to gain better insight into its customer behavior. Frontier Communications is the nation's second largest rural local exchange telephone company, providing services including phone, Internet, wireless Internet and DISH satellite TV to customers in 24 states.

Teradata, the world’s largest company solely focused on data warehousing and enterprise analytics, provides integrated data to deliver a company-wide view of business operations, subscribers and customers. Scorecard Systems is a leader in subscriber analysis for carriers in the telephony, broadband, wireless and cable/satellite TV industries. By implementing the two together, Frontier will gain significantly more insight into customer and product movement.

“The combination of a Teradata Enterprise Data Warehouse and Scorecard’s Subscriber Analysis Application gives us great visibility into the needs and usage patterns of our customer base. Traditionally, fixed-line carriers have relied upon hard-coded reporting platforms that do not give deep insight into value-added service and bundled activity,” said Scott DeLap, Frontier’s director of financial systems and reporting. “In contrast, our new deployment gives Frontier accurate, auditable and deep insight into migration paths, feature-level churn, and other key metrics. The Teradata platform allows us to link this data with all of our other key enterprise information and to process it quickly.”

Frontier Communications Corp. (NYSE: FTR)

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