DirecTV Clicks With ClickSoftwareDirecTV Clicks With ClickSoftware

ClickSoftware has been chosen by DirecTV to help improve the management and efficiency of its technicians and customer service

April 1, 2011

1 Min Read

BURLINGTON, Mass. -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, has been selected by DIRECTV (Nasdaq: DTV), the world's most popular video service, to help it improve the management and efficiency of its field service technicians and customer service.

With ClickSoftware's enterprise-wide workforce management platform, DIRECTV expects to achieve higher productivity, lower operational costs and increased responsiveness.

A highly competitive review that included a mix of best-of-breed and enterprise solutions, DIRECTV sought a solutions partner that understood the complexities of its business, and could deliver a flexible, scalable and proven solution to meet those challenges.

"We are trying to match the business value proposition of providing exceptional service to our customers for installation and service calls with a technology solution," said Frank A. Palase, senior vice president, IT Strategy & Innovation for California-based DIRECTV. "We feel ClickSoftware is the technology choice to deliver this value to our customers."

"Customers are very demanding, and have little patience with less-than-outstanding service - especially when the choices are many. DIRECTV has been incredibly successful in a market where customer loyalty comes hard and we're extremely pleased to help them find innovative and effective ways to sustain their leadership," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "Being a large and substantial contract, it will contribute to our visibility and financial performance in 2011. It is pleasing to see how the notion of service chain optimization that we initiated over 15 years ago is becoming the backbone of decision making in leading service companies," BenBassat added.

DirecTV Group Inc. (NYSE: DTV)

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