CSG Forms Services Group

CSG's Professional Services Group designed to help CSG's customers optimize their use of the company's billing and customer care solutions

January 18, 2006

1 Min Read

ENGLEWOOD, Colo. -- CSG Systems (Nasdaq: CSGS - News), a leading provider of customer care and billing solutions, today announced the formation of a new Professional Services Group designed to help CSG's customers optimize their use of the company's billing and customer care solutions. The group will consist of two focused areas: the Broadband Consulting Group and the Optimization Services Group. The Broadband Consulting Group delivers core system expertise for CSG's flagship billing and customer care solution, CSG ACP (Advanced Convergent Platform), and can build custom applications that integrate with the billing system, based on specific customer requirements.

The newly formed Optimization Services Group will work closely with CSG customers to help maximize the return on the investment they have made in CSG's solutions by assessing customer-specific operational needs and then working with customers to better use solution features to maximize operational efficiencies. This group will include experts in workforce automation, customer care, call center operations and voice services who can work directly with customers to solve business challenges.

"CSG has always worked closely with its customers, but this team is the result of our clients continuing to seek our help to leverage the value of our solutions within their customer care and billing operations," said Mike Scott, president of CSG's Broadband Services Division. "Our Professional Services Group will help our customers leverage our solutions to reduce operating expenses and deliver excellent customer care, maximizing their return on investment."

Ron Vernon, vice president of professional services will lead the new organization. Vernon has served CSG's broadband customer accounts nationwide by directing sales and support operations for the past five years.

CSG Systems International Inc. (Nasdaq: CSGS)

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