Sponsored By

CSG Enhances Precision eCare

New enhancements enable clients to offer more ways to interact with customers in a personalized and interactive fashion

October 22, 2009

1 Min Read

ENGLEWOOD, Colo. -- CSG Systems International, Inc. (NASDAQ:CSGS), a leading provider of customer interaction management and billing solutions, today announced new enhancements to its Precision eCare™ suite of solutions that enable clients to offer more ways to interact with customers in a highly personalized and interactive fashion.

These enhancements to CSG’s Precision eCare suite of solutions (formerly known as CSG Care Express), are the latest steps CSG has taken to help clients deliver the right message, at the right time, using the preferred channel, to improve revenue and the overall service experience. Now more than ever before, CSG offers its clients strategies and solutions for delivering targeted messages to customers using a combination of complementary communications channels, including electronic and printed statements, e-communications, direct marketing and interactive messaging methods such as SMS/text, voice and email.

Precision eCare gives approximately eight million cable and direct broadcast satellite (DBS) customers the ability to view and pay bills online, upgrade services and interact with new service offers and promotions. The solution is also available to utility industry customers. Precision eCare includes four integrated, but independent modules: Precision eMail™ to create personalized, branded marketing emails; Precision eMarketing™ for targeted advertising; Precision eCommerce™ to enable online product and service ordering; and Precision eBPP™ to view and pay bills online.

New to Precision eCare is CSG Secure eStatements. This solution offers customers the ease of receiving monthly statements attached to a secure email. The attached statement is not a static document; rather, it offers new technology that enables the customer to view and pay their bill directly via interactive features embedded in a dynamic .pdf file.

CSG Systems International Inc. (Nasdaq: CSGS)

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like