CINCINNATI -- Convergys Corporation (NYSE:CVG), a global leader in relationship management, announces the appointment of Jim Goetz as Chief Information Officer. Goetz will report to Earl Shanks, Convergys' Chief Financial Officer.

In this leadership role, Goetz will be responsible for strategic planning and global implementation of the information systems and technology function for Convergys including programming, systems development, database management, computer operations, telecommunications, and outsourcing. Goetz will also interact with clients as the strategic leader for Convergys' technology solutions from an internal and outsourcing perspective.

Most recently, Goetz served as CIO for the ServiceMaster Company where he led transformational initiatives in technology infrastructure, applications, and business capabilities used throughout the ServiceMaster consumer brands including TruGreen, Terminix, American Home Shield, ServiceMaster Clean, and Merry Maids.

Before moving to the ServiceMaster Company, Goetz worked for IBM Global Services where he led the development and implementation of e-business services for telecom, media, and internet based companies. Earlier in his career, Goetz worked for Ameritech as the senior information technology executive responsible for all shared technology across the enterprise. He also worked for Nolan, Norton & Co. and in systems engineering and management roles in IBM.

Goetz holds a degree in mathematics from Wheaton College and a master's of business administration from the University of Chicago.

Convergys Corp. (NYSE: CVG)