BT Deploys Motive

PARIS -- Today at Broadband World Forum Europe, Motive, Inc., a leading provider of broadband management software, announced that BT Retail, one of the world's leading providers of communications solutions, has deployed Motive's Home Device Manager (HDM) solution to improve the service activation and assurance of its Business and Home Hub offerings. Motive HDM is integrated into current services, enabling BT Retail to remotely manage customer premises equipment (CPE) to instantly activate new services such as home networking, voice over IP (VoIP), small/medium business (SMB) networks and IP television (IPTV).

After a competitive analysis, BT Retail selected the HDM solution because of its automated proactive management, architecture, scalability, and advanced security features. Motive HDM's intelligent automation will also be used to strengthen forthcoming BT Retail broadband services including BT Vision and BT Fusion.

"Providing good customer service remains our top priority as we roll out new services," said Stratis Scleparis, chief technology officer for BT Retail. "Motive's software effectively manages the technological nervous system that makes up a home or business network, while hiding this immense complexity from our customers. This greatly reduces the burden on our customer support operations, and provides our customers with a high-quality, trouble-free digital experience."

Motive