Arris, SageQuest Mobilize OSS Deal

Expanded integration combines Arris WorkAssure work order data with real-time vehicle location data from SageQuest Mobile Control

June 9, 2009

2 Min Read

CLEVELAND -- Building on an established relationship, SageQuest LLC and Arris (Nasdaq:ARRS) introduce the next generation of integrated vehicle and workforce management solution. This expanded integration combines Arris WorkAssure™ work order data with real-time vehicle location data from SageQuest Mobile Control to deliver a seamless solution enabling customers to dramatically improve the productivity of their mobile workforce. The improvements to the integration are based upon feedback from shared customers who used the original integration when it was first introduced in 2006. Today, the new integrated solution serves thousands of technicians and vehicles in the broadband and telecom industries nationwide.

SageQuest, a provider of GPS vehicle tracking and management solutions and Arris, a global communications technology company specializing in the design and engineering of broadband networks to expediently deliver work order data, formed a partnership in 2006. They brought to market the first generation of integrated vehicle tracking and workforce management and made it available to select cable customers. For the first time, dispatchers were able to improve efficiency by integrating work orders with their vehicles' exact physical location to identify the closest technician to a job and provide exact directions to customer appointments.

"We're proud of the longstanding relationship we have with Arris," said Karl Weber, Director of Broadband Market for SageQuest. "The combined efficiencies offered by WorkAssure and SageQuest’s Mobile Control create a new standard for managing the workforce in the cable and telecom industries. Now this second generation only strengthens our ability to provide customers with a more accurate view of workforce performance."

At the heart of the improved integration is SageQuest’s ability to utilize two-way data flow to connect work orders to both real time and historical vehicle activity. In addition to improved mapping that displays real-time vehicle location along with current work order status from WorkAssure, customers now have access to expanded reporting capabilities that focus in on key performance metrics across their workforce and quickly identify best practices and opportunities to improve efficiency and customer service.

"The combined technologies of Arris WorkAssure and SageQuest's Mobile Control provide customers with benefits and efficiencies far greater than anything available in the industry today," said Bailey Shewchuk, vice president and general manager, Arris Assurance Solutions Division, Media and Communications Systems. "Arris customers now have a more accurate view of their technicians and vehicles, enabled by actual location data. Our collaboration with SageQuest clearly indicates the depth of understanding they have for work force management requirements in the cable and telecommunications industry which ultimately separates them from other GPS Fleet Management providers."

SageQuest LLC

Arris Group Inc. (Nasdaq: ARRS)

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