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Arris Keeps Tabs on Cable Outages

Arris introduces EventAssure outage management solution to help operators achieve superior customer experience

November 14, 2011

1 Min Read

SUWANEE, Ga. -- ARRIS Group, Inc. (NASDAQ: ARRS) today announced the introduction of the ARRIS EventAssure™ Outage Management software to its comprehensive suite of Assurance solutions. ARRIS will demonstrate the enhanced multi-service outage management system, ARRIS EventAssure™ Solutions, at SCTE Cable-Tec Expo® 2011, in Atlanta, November 15-17, 2011. EventAssure is integrated with ARRIS ServAssure™ Advanced through a common polling infrastructure to support automatic identification of plant and service failures. This infrastructure enhancement means that cable operators can now benefit from ARRIS’ comprehensive performance and outage management solutions, using the same polling architecture to collect data from all DOCSIS® devices.

In today’s competitive service provider environment, cable operators need to be able to proactively troubleshoot customer related outages to ensure minimal downtime and quicker Mean Time to Resolve (MTTR). EventAssure is a multi-service outage management system that provides cable operators automated identification of plant and service outages through correlation of events. Proactive identification and isolation of outages through periodic and real-time collection of information means a reduction in truck rolls, an increase in operational efficiency and the ability to deliver a superior customer experience.

“By designing advanced OSS solutions to leverage a common polling infrastructure, we protect the investment made by our customers, and minimize network and administrative impact,” said Gary Cunha, ARRIS senior director of Assurance Product Line Management. “EventAssure’s advanced correlation engine, web services architecture and configurable notification system provide operators with the flexibility, automation and ease of integration required in today’s highly competitive service provider environment.”

Arris Group Inc. (Nasdaq: ARRS)

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