Amdocs Wins Antel Deal

Uruguay's ANTEL selects Amdocs for enterprise-wide process and organizational transformation

February 20, 2008

2 Min Read

ST. LOUIS -- Amdocs (NYSE: DOX), theleading provider of customer experience systems, today announced that theAdministracion Nacional de Telecomunicaciones (ANTEL), Uruguay'sstate-owned telecommunications company, has selected Amdocs Consulting torealign its business strategy and transform its business processes andorganizational structure. Through this enterprise-wide transformationprogram, ANTEL will be better positioned to quickly launch next-generationservices and operate more efficiently in order to facilitate businessgrowth and customer retention.

"Transforming ANTEL's business processes and organizational structureis an example of how the company -- a public owned entity committed to itsclients and the entire Uruguayan community -- is continuously looking forways to offer the best service and offerings to its customers, and how weare adjusting to our customers' and owners' -- the Uruguayan community --desire for an increasingly digital, converged experience -- whether it bevoice, data, video, or other services," said Juan Berruti, Project Directorfor ANTEL. "We're confident that Amdocs' expertise with leading globalservice providers will help ANTEL remain the market leader and ensure theright processes are in place to propel it forward as a world-class telecomprovider."

Enabling Business Transformation

ANTEL, which provides fixed and mobile telecom services, as well asbroadband Internet, to the majority of Uruguay's residents, is among thefirst providers worldwide to adopt the guidelines introduced in therecently announced Amdocs CES (customer experience systems) Blueprint.Through the Amdocs CES Blueprint, Amdocs plans to help service providersenhance the way they manage customer interaction and experience -- and helpthem transform into purveyors of a digital lifestyle.

Specifically, Amdocs will design and re-shape ANTEL's strategy,business processes and corporate structure to make it more competitive,agile and customer-centric in the increasingly deregulated Uruguayantelecom marketplace.

Amdocs will also evaluate ANTEL's business processes and organizationalstructure and functions, and align them to industry benchmarks and bestpractices. ANTEL's business processes will also be redesigned to align withTeleManagement Forum's Next Generation Operations Systems and Software(NGOSS) standards. The transformation project will be rolled out over threeyears and will ensure that ANTEL has best-in-class business and technologyprocesses.

Amdocs Ltd. (NYSE: DOX)

Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.

You May Also Like