Amdocs, Aternity Team on CEM

Aternity signs reseller agreement with Amdocs

October 18, 2011

1 Min Read

BOSTON -- Aternity Inc., the industry's leader in end user experience management solutions for Global 1000 enterprises, announced today that it has signed a reseller agreement with Amdocs, the leading provider of customer experience systems. Under the terms of the agreement, the two companies will market Aternity's Frontline Performance Intelligence (FPI) Platform to Amdocs' global customer base of leading service providers.

Aternity's FPI Platform is an end user experience management solution that continuously monitors three key areas -- application performance, device performance, and user productivity. By proactively targeting potential issues Aternity's FPI Platform helps IT managers optimize application and end user performance. Aternity helps to ensure optimal performance for Amdocs' solutions, such as billing and customer care applications in call centers; by monitoring the performance of every desktop -- physical or virtual -- Aternity's FPI Platform increases user productivity and eliminates business disruptions.

"Having the ability to proactively keep Amdocs' solutions operating at maximum efficiency will help Amdocs' customers dramatically reduce operating costs and increase the productivity of their workforce," said Trevor Matz, President and CEO, Aternity "We look forward to working with Amdocs to help their customers achieve user-centric proactive IT management with their critical business applications and systems."

Amdocs Ltd. (NYSE: DOX)

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