Operators Get a Little Closer With Social Network Analytics

This week in Research Rewind, we have more downloadable research previews for your reading pleasure.

• The newest Heavy Reading Insider, "SNA Strengthens Operator/Customer Relationships," looks at how social network analytics (SNA) bring the customer closer. Click the link to download the table of contents and an exhibit from the report. Head over here for a blog post discussing the report.
  
  
• Looking for your daily telecom news fix? You can get Matt's Mentions, a free, daily telecom newsletter, sent straight to your inbox by registering at Pyramid Research or updating your profile here. Or click here for a sample. Also, the most-clicked links on Matt's Mentions are collected every Monday in something we call Honorable Mentions.
  
  
  
  
• Looking for the latest in telecom news, tweets and retweets? Follow me on Twitter @PyramidMatt.

That's Research Rewind for this week. Until next Friday, we'll see you online at Pyramid Research and Heavy Reading. May the telecom be with you!

— Matt Donnelly, Managing Editor, Pyramid Research