Windstream Promotes Beth Lackey to SVP

Lackey will oversee service delivery, service assurance and the customer experience team for the carrier business unit.

May 18, 2016

2 Min Read

LITTLE ROCK -- Windstream (NASDAQ:WIN), a leading provider of advanced network communications, today announced that Beth A. Lackey has been appointed senior vice president of carrier operations. In this new role - specifically created to support the company’s ongoing commitment to providing an exceptional experience for its carrier and wholesale customers - Lackey will oversee service delivery, service assurance, and the customer experience team for the carrier business unit. As Windstream continues expanding and enhancing its network, Lackey will lead and guide initiatives to assess current internal business processes, analyzing the results in order to build and implement efficiencies that enhance the overall carrier customer experience - from order entry to the ongoing service of customers.

"I'm excited to have Beth join the Windstream carrier team. She has a proven track record in transforming organizations and creating operational excellence while providing best-in-class service to customers,” said Mike Shippey, president of Windstream carrier solutions. “Beth is an ideal fit for both our leadership team and our strategy, with her keen understanding of the unique needs of our customers, as well as her focus on people and the network required to complete our transformation into a premier wholesale solutions provider of Transport and Ethernet services to carriers, content providers, data centers and strategic international partners.”

Lackey brings a wealth of experience from virtually every aspect of telecommunications and in her most recent position, she led service delivery in North America and Asia for Level 3 Communications. With more than 35 years in the industry, she has also served in a range of leadership roles at tw telecom, Covad Communications and US West, building her expertise in areas including customer experience strategy, network and customer operations, field services, sales, marketing, and process improvement. She holds a Bachelor of Arts degree in business administration from Colorado State University and an MBA in international business from Regis University. She also serves on the board of Sungate Kids, a Denver-based organization that provides comprehensive investigation and support services to victims of child abuse. Lackey was recently inducted into the VIP Woman of the Year Circle of the National Association of Professional Women and was also a 2014 Denver Business Journal Outstanding Women in Business, Technology & Telecom awards finalist. She is based in Denver.

Windstream Communications Inc. (Nasdaq: WIN)

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