Israeli cable company HOT Telecom chooses TTI Telecom to expand service assurance for its VOIP services

July 3, 2008

2 Min Read

ROSH HA'AYIN, Israel -– TTI Team Telecom International Ltd. (NASDAQ: TTIL - News; "TTI Telecom"), a global supplier of Operations Support Systems (OSS) to communications service providers, today announced that the Israeli national cable company’s telecom division, HOT Telecom, has selected the company to expand its Service Assurance solution for its VoIP network to monitor customers' quality of service and improve operational efficiency.

Based on TTI Telecom’s Service Assurance solution’s products CallExpert and Netrac PMM, the solution provides HOT Telecom the ability to analyze and investigate customers’ VoIP sessions derived from multi-format IPDRs and multi-vendor performance and service indicators. In parallel, TTI Telecom has implemented its trouble ticketing system NeTkT to help HOT Telecom utilize the company’s resources more efficiently and improve engineering and operations problem resolution cycles.

“When we approach customers like HOT Telecom, it is vital for us to not only provide the highest quality solution, but to understand and meet the customer’s unique requirements and deliver the project on schedule. Even with all the intricacy, we were able to swiftly implement our NeTkT trouble ticketing system and CallExpert and we are well on our way to completing the implementation of our Netrac PMM solution” said Tal Sharon TTI Telecom’s General Manager, Regional Business Unit, Israel. “We are more than pleased that HOT Telecom has chose TTI to help maintain its reputation for quality and service and we look forward to a long relationship between our companies.”

“Efficiency is paramount to us and we trust TTI Telecom's solution to help us achieve our operational and engineering business goals in that aspect" said Yanir Saraga, Director of Telecom Engineering at Hot Telecom. "What's more, we were impressed with TTI Telecom’s versatile solution which is not limited to the use of our operations and engineering departments. With Netrac's CallExpert we are also able to provide valuable information to our marketing department supporting long term analysis such as customer satisfaction evaluation and campaign effectiveness.”

TTI Team Telecom International Ltd. (Nasdaq: TTIL)

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