Alcatel-Lucent company extends proactive network analysis to high-speed fiber networks

September 2, 2009

2 Min Read

PARIS -- Motive, the leading provider of digital life management solutions for fixed and mobile broadband services and an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today announced the latest release of its Network Analyzer product. Motive Network Analyzer now gives service providers additional quality-of-service management capabilities for their copper and fiber networks. By providing network operations and front line customer support organizations with the power to proactively track performance in real time, from network provisioning and service performance to line maintenance and upgrades, they can quickly resolve customer service issues. This product, as well as all of Motive’s digital life management products, is designed to operate over any vendor’s network. In addition, Network Analyzer also has the capability to manage access network infrastructure regardless of vendor.

The capacity of fiber networks to handle huge volumes of data, voice and video traffic with low latency represents a key business opportunity for providers to grow top line revenues through value-added services. Until now, a key stumbling block has been the ability to proactively detect and localize degradations in optical links before they impact mass numbers of end-user customers. As a result, many customer issues end up escalating to more costly network operations resources, impacting time to resolution and customer satisfaction.

Another challenge for providers is understanding how much throughput is available on existing networks, and how much more bandwidth they can offer to qualifying customers – information that is critical to effectively up-sell value-added services.

“The profitability of next generation networks depends on service providers’ ability to understand available line capacities, streamline service delivery, reduce service downtime and speed problem resolution,” said Erik M. Keith, Principal Analyst for Broadband Infrastructure at Current Analysis. “With this latest release of Network Analyzer, Motive has gone from basic line analysis to strategic line management, giving providers greater visibility and control over the customer service experience.”


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