Empirix announced the availability of Empirix's OneSight Voice Quality Assurance solution

February 8, 2010

2 Min Read

BEDFORD, Mass. -- Empirix™ Inc., the market leader of service quality assurance solutions for new IP communications, today announced the availability of Empirix’s OneSight® Voice Quality Assurance solution, which combines the company’s best-of-breed OneSight customer experience monitoring with active monitoring to assure end-user voice quality. With the OneSight Voice Quality Assurance solution, any single-site or multi-site organization can emulate realistic end-user behavior before an agent or customer picks up the phone, thereby assuring that the best voice quality is part of the company’s unified communications strategy.

The convergence of voice and data traffic on IP networks within the enterprise can potentially impact voice quality in a negative manner. With Empirix’s OneSight Voice Quality Assurance solution, organizations can optimize voice quality and analyze trends, thus enabling them to troubleshoot issues that can impair quality, before the issues occur. Real calls are placed through the same paths as actual customer-to-agent and agent-to-agent transactions using VQ Probes, a key component of the Empirix solution. Each call provides bi-directional voice quality scores, which the OneSight solution then correlates with a deep visibility into the state of key VoIP system and network components to rate the quality of the end-to-end experience.

The OneSight Voice Quality Assurance solution measures and reports on the actual call experience and identifies voice quality issues that other solutions simply cannot detect. This provides IP telephony managers with a unique, real-time view of the VoIP network through a preset dashboard, supplemented with trending and performance reports. This feature gives managers the ability to quickly pinpoint the location of voice quality issues as well as diagnose and fix them before users are impacted.

“Ever increasing volumes of video streams, audio downloads and large file transfers, in addition to voice and data, put strains on today's IP networks,” said Dan Miller, senior analyst at Opus Research. “Based on over a decade of experience, Empirix provides enterprises and service providers with the resources needed to deliver the consistently high levels of voice quality required to delight and retain customers.”

Empirix Inc.

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