MUNICH -- Operations Transformation Forum (OTF) 2018 -- Like the whole industry, communications service providers (CSPs) are in a state of flux, changing dramatically as the impact of the online/digital revolution and the shift towards a 5G-oriented ecosystem impacts their strategies. (See Piecing Together the 5G Big Picture.)
Quite how CSPs are evolving and changing was evident at OTF 2018 in Munich earlier this month, where multiple major operators talked about their transformation programs and the shifts in the industry that are impacting their decision-making processes.
Many of the main highlights were covered in our first slideshow about the event. (See Huawei's OTF 2018: Time to Go Digital.)
In this second slideshow, we highlight the focused sessions on customer experience, new skills development, digital strategies and more.
— Ray Le Maistre, Editor-in-Chief, Light Reading