Virgin Uses SaaS to Manage Engineers

Virgin Media announces the deployment of TOA Technologies' Software-as-a Service mobile workforce management solution

April 22, 2010

1 Min Read

LONDON -- TOA Technologies and Virgin Media today announced the deployment of TOA Technologies' Software-as-a Service (SaaS) mobile workforce management solution to over 1000 field engineers responsible for home repairs. As part of a five-year commitment, Virgin Media is seeking to introduce more efficient and accurate management of its field force through better visibility and accurate scheduling of engineer visits. The ultimate goal is to improve customer satisfaction by narrowing customer appointment windows.

Paul Buttery, Chief Customer and Networks Officer of Virgin Media, said, "The TOA solution helps us to continue improving our customers' experience and give us the scope to improve the working day of our technicians by giving them tighter routes with less travel time. We challenged TOA to integrate into our complex IT architecture and deploy across our large user base in record time and they have clearly delivered."

TOA successfully delivered its mobile workforce management platform to Virgin Media in just six months -- a record time.

TOA's customer-centric SaaS solution employs its industry leading, predictive, statistical engine which analyzes learned historical performance patterns, overlays skill set, job history and customer proximity to accurately predict the amount of time each engineer will take to complete an appointment and personalises his or her schedule accordingly. The TOA solution combines a unique, predictive view of the field with the fastest scheduling engine on the market. Virgin Media dispatchers can now compile field workforce schedules in minutes before the start of the workday, rather than hours, as well as quickly respond to normal day-to-day changes during the workday.

TOA Technologies Inc.

Virgin Media Inc. (Nasdaq: VMED)

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