Sprint CEO Keynotes at J.D. Power

Sprint Nextel continues to make substantial strides in improving customer service

January 27, 2010

1 Min Read

OVERLAND PARK, Kan. -- Sprint Nextel (NYSE:S) continues to make substantial strides in improving customer service. Customers are noticing. So are important wireless industry observers such as J.D. Power and Associates.

At the annual J.D. Power and Associates Customer Service Roundtable in New York today, Sprint Nextel CEO Dan Hesse stated that improving the customer experience continues to be priority #1 for the company. Hesse was invited to deliver the keynote address at the event in recognition of Sprint's improvements during the past two years.

"Two years ago, we made improving our customer experience every Sprint employee's job while simultaneously rebuilding our brand around simplicity and value," Hesse said. "The result is seven consecutive quarters of improved first-call resolution and customer satisfaction with care, and a series of innovative offers which make wireless service through Sprint simple and easy-to-use."

Sprint Corp. (NYSE: S)

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