Radcom, Viola Join Forces

Radcom announced a technology and marketing partnership with Viola

March 15, 2006

2 Min Read

SAN JOSE, Calif. -- RADCOM, a leading network test and service monitoring solutions provider, today announced a technology and marketing partnership with Viola Networks, a provider of VoIP performance management and deployment assessment software. The original equipment manufacturer (OEM) agreement incorporates Viola’s VoIP monitoring software into RADCOM’s Omni-Q.

Omni-Q is a fully distributed, probe-based network and service quality management system. It gives service providers, ILECs and MSOs complete visibility into the VoIP service running over the network, enabling early-stage fault detection, pre-emptive maintenance and optimization, and drill-down troubleshooting that leads to quick and easy fault resolution.

The agreement with Viola fully integrates its software-based active testing technology with RADCOM’s intrusive and non-intrusive monitoring, measurement, data collection management and reporting capabilities. The unified system gives VoIP service providers holistic network visibility with bi-directional, active testing up to the end-user premise.

The added functionality, dubbed UQAN Active (User Quality Assurance Node), is an easy to install, zero maintenance software agent probe. It benefits VoIP service providers by enabling them to fully exploit embedded IP-SLA technology in Cisco devices. Using it, Omni-Q carrier customers can utilize any Cisco or other router or switch as a VoIP measurement point. The total solution provides VoIP service providers with a cost-effective, pervasive solution to quickly isolate, troubleshoot and resolve quality of service issues before they can escalate into operational problems.

“Viola’s active agent technology addresses the unique requirements for VoIP across a range of service level management functions including pre-deployment network assessment, operational support and infrastructure optimization,” said Frank van der Poll, EMEA Business Manager for Viola Networks. “By partnering with an industry leader such as RADCOM, we are excited to extend the role of our technology and our ability to cover the expanding VoIP management market.”

“Successful OEM partnerships yield solutions that meet customer needs with ease and speed. This agreement incorporates proven technologies and highlights the flexibility of the RADCOM VoIP service management platform. By expanding capabilities based on customer needs, RADCOM hopes to gain market share and build relationships that deliver long-term customer value," said Jon Arnold, Principal, J Arnold & Associates, VoIP and IP Communications Analysts/Consultants.

“This partnership benefits VoIP carrier customers worldwide by offering a full range of network and service monitoring capabilities that represent best of breed IP-based service assurance technologies,” said David Ripstein, RADCOM’s General Manager of Products and Technologies. “Today’s announcement underscores our commitment to meeting VoIP carrier monitoring needs that help them provision toll-grade, enterprise and residential VoIP service.”

Radcom Ltd.

Viola Networks Inc.

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