Maxxian Launches Set-Top Tracker

Maxxian introduced its CounterStryx Tracker Automation solution for automatic set-top disabling, deletion and configuration correction

April 8, 2010

1 Min Read

RICHMOND HILL, Ontario -- Maxxian (, the leader in innovative processes and systems for analysis of broadband system data for set-top, network and account troubleshooting and intelligence, today introduced its CounterStryx Tracker Automation™ solution for automatic set-top disabling, deletion and configuration correction. The product is designed to improve revenue, system performance and set-top response.

Through the new Tracker Automation solution, the time required for chronic set-top box polls within an operator’s network has been reduced by 60% by eliminating unnecessary polling. Inappropriately authorized set-tops can now be controlled directly by CounterStryx Tracker, with more thorough shutdown of boxes than typically performed by billing systems.

CounterStryx Tracker, a feature of Maxxian’s CounterStryx Operations Center system, identifies inappropriately authorized set-tops that are active on conditional access (CA) systems but inactive or unknown on billing systems. It also identifies long-term inactive set-tops that are unnecessarily being polled. Tracker updates itself daily to reduce the risk of false-positives. Daily processing limits are set and rigorously enforced to control system load and potential effects on call centers. Work is automatically prioritized to address high-payback boxes first.

Correction of the problems identified by Tracker is time consuming, as the root causes of the problems often make shutdowns difficult from the billing system. Tracker Automation was developed to automate the process.

“The development and production test of CounterStryx Tracker Automation included the deletion of over half a million obsolete set-tops from conditional access systems and the disabling of thousands of unauthorized set-tops,” said R.J. Juneau, CTO of Maxxian. “The set-top shutdown methods we are employing results in more set-tops returning to paying accounts faster than ever before. On one system, we reduced chronic poll time from 80 to 32 hours – and we’re still improving the process.”

Maxxian Integration Inc.

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