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Lucent Worldwide Services to provide professional services support for carriers deploying Telespree's Intelligent Service Manager (ISM)
September 30, 2003
SAN FRANCISCO -- Telespree Communications, the leading developer of intelligent acquisition and activation solutions for wireless networks, announced today that Lucent (NYSE: LU - News) Worldwide Services (LWS) will provide network integration and professional services support for global wireless carriers deploying Telespree's Intelligent Service Manager (ISM) intelligent acquisition technology.
Lucent's Worldwide Services will provide Professional Services, including planning, network integration, project management and technical support for the ISM, which manages interactive automated account set-up, service plan selection and device programming.
"We are excited to be working with LWS, a highly respected global services organization trusted by many of the world's leading wireless carriers for providing end-to-end network deployment and support services," said Ellen Schwab, vice president of business development for Telespree. "With LWS providing professional services support for our ISM, wireless carriers can quickly implement our network solution to cut their operational costs by automating customer acquisition processes."
"We are supporting Telespree by providing them a suite of Professional Services to help them deliver full service and support to their wireless customers," said Dan Bigbie, vice president of Professional Services, Lucent Worldwide Services.
Telespree's ISM network server is a highly efficient technology that advances and reduces the cost of wireless acquisition processes, including activation of voice and data devices. The ISM carrier class network software delivers automated activation to any voice or data device, prior to OSS set-up. Using standard wireless network messaging, the ISM delivers secure authentication, user interaction and device activation to any non-active wireless device. The innovative ISM platform allows operators to offer 100% automated acquisition programs to customers and retail channels, driving down acquisition, logistics, IT, channel and customer support costs.
Lucent Technologies Inc.
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