Terabeam Wireless and Lucent announce worldwide technical support services for Terabeam's GigaLink solutions

October 14, 2004

2 Min Read

FALLS CHURCH, Va. -- Terabeam Wireless, the business name of YDI Wireless, Inc. (NASDAQ:YDIW), a leading developer and supplier of broadband wireless solutions, today announced the availability of global technical support services provided by Lucent Technologies (NYSE:LU) as part of its GigaLink series of high-speed bridges.

The GigaLink series offers connection speeds ranging from 45 Mbps to 1.25 Gbps, with versions operating at 5.3 GHz, 5.8 GHz, 24 GHz and 60 GHz. These solutions are ideal for customers with the dual concerns of security and the hurdles of deploying fiber. Lucent Worldwide Services is providing Onsite Technical Support, Remote Technical Support, and Repair and Exchange Services as well as Deployment and Installation.

Under an agreement between the two companies, the support services include:

-- Installation;

-- Remote Technical Support, first-level support provided by Lucent Worldwide Service's 13 call centers and 35 technical assistance centers that operate on a 24 x 7 x 365 global basis;

-- Onsite Technical Support, available globally; and

-- Repair and Exchange Services, which utilize a network of stocking depots around the globe.

"The GigaLink series has a reputation in the industry for being the premier solution for secure, high-speed network bridging without wires, suitable for carriers and enterprises," said Robert Fitzgerald, Terabeam Wireless's Chief Executive Officer. "With Lucent's multivendor maintenance services, our equipment has world-class after-sale support to match."

"We are proud to announce the capability to support the Terabeam product line," said Jim Johnson, vice president of maintenance and deployment services, Lucent Worldwide Services. "Terabeam's wireless bridges coupled with Lucent's well-known services capability provide the compelling solution that customers want."

Lucent Technologies Inc.

Terabeam Corp.

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