ST. CHARLES, Ill. -- Monolith Software, the market’s first and only unified IT infrastructure management software provider, today announced four advanced best practices for communications service providers seeking to implement a Customer Experience Management (CEM) agenda.

Those four best practices for a successful CEM program are

1. Adopt and Maintain a Proactive Stance2. Treat Customers as Treasured Assets 3. Eliminate Siloed Stores of Information4.Map Service Performance to Actual SLA CommitmentsMonolith Software