AT&T is warning customers that an employee illegally accessed personal data back in August, and is offering a year of free credit monitoring to those affected.

Sarah Thomas, Director, Women in Comms

October 6, 2014

2 Min Read
AT&T Apologizes for Insider Data Breach

In another reminder that threats can come from the inside, AT&T is now telling its customers that it suffered a data breach in August in which an insider illegally accessed its customers' personal information.

The carrier confirmed to Light Reading that the data breach did happen, affecting a limited number of customers that it has contacted by mail. A now-fired employee illegally tapped into consumers' personal data, including Social Security numbers, driver's license numbers and Customer Proprietary Network Information (CPNI), which is data related to the services a customer purchases from AT&T Inc. (NYSE: T).

"We take our customers’ privacy very seriously and value the trust they have in us," an AT&T spokesman said in an emailed statement. "Unfortunately, we recently learned that one of our employees did not follow our strict privacy rules and inappropriately obtained some customer information. This individual no longer works at AT&T, and we are directly contacting the limited number of affected customers."

For more on important security topics, be sure to attend Light Reading's Mobile Network Security Strategies Show on December 3 in NYC.

In response to the breach, AT&T is offering affected customers a year of free credit monitoring and is refunding any nefarious charges made on their behalf.

This isn't the first time a data breach has occurred within AT&T. Back in June, three employees of one of its vendor partners accessed some of its customers' accounts to get unlock codes for their devices.

AT&T Chief Security Officer Ed Amoroso said last month at the carrier's security conference that -- in addition to technology measures -- the best way to protect your company is by "training your employees not to do dumb stuff." Of course, weeding out the potential criminals in the bunch is also important, albeit a little harder to do. (See AT&T's Amoroso: To Battle New Threats, Mobilize Your People.)

— Sarah Reedy, Senior Editor, Light Reading

About the Author(s)

Sarah Thomas

Director, Women in Comms

Sarah Thomas's love affair with communications began in 2003 when she bought her first cellphone, a pink RAZR, which she duly "bedazzled" with the help of superglue and her dad.

She joined the editorial staff at Light Reading in 2010 and has been covering mobile technologies ever since. Sarah got her start covering telecom in 2007 at Telephony, later Connected Planet, may it rest in peace. Her non-telecom work experience includes a brief foray into public relations at Fleishman-Hillard (her cussin' upset the clients) and a hodge-podge of internships, including spells at Ingram's (Kansas City's business magazine), American Spa magazine (where she was Chief Hot-Tub Correspondent), and the tweens' quiz bible, QuizFest, in NYC.

As Editorial Operations Director, a role she took on in January 2015, Sarah is responsible for the day-to-day management of the non-news content elements on Light Reading.

Sarah received her Bachelor's in Journalism from the University of Missouri-Columbia. She lives in Chicago with her 3DTV, her iPad and a drawer full of smartphone cords.

Away from the world of telecom journalism, Sarah likes to dabble in monster truck racing, becoming part of Team Bigfoot in 2009.

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