Major U.S. MSO rolls out separate, customized Wi-Fi router for broadband customers

Alan Breznick, Cable/Video Practice Leader, Light Reading

July 26, 2013

2 Min Read
Charter Goes Own Way on Wi-Fi

Breaking from the cable pack yet again, Charter Communications has begun offering wireless home networking services to broadband subscribers over a specially customized Wi-Fi router.

By making this move, Charter, the fourth largest MSO in the U.S. with nearly 3.9 million broadband subscribers, is joining other large cable operators that have jumped into the potentially lucrative home networking market. With subscribers bringing more and more IP-enabled consumer electronics devices into their homes, cable providers are seeking to profit by offering fast Wi-Fi connections between devices around the house.

But, in doing so, Charter is taking a different tack than most of its contemporaries. While others are integrating their routers and DOCSIS cable modems into a single wireless gateway device, Charter is offering the router separate from the modem.

The St. Louis-based MSO is offering the special high-performance router as part of its new Charter WiFi service. It's selling the new home networking service for $3 a month, plus a one-time activation fee of $39.99. Customers pay an additional charge of $29.99 for professional installation help.

Charter, which is promoting the product to subscribers of its Plus and Ultra broadband tiers, is promising around-the-clock technical support for the new Wi-Fi service and pledging to replace any defective routers.

"The Charter WiFi router is the heart of a home's network, responsible for powering our fast Internet speeds over Wi-Fi," said Rich DiGeronimo, senior vice president of product and strategy for Charter, in a prepared statement. "Faster speeds required a better router."

DiGeronimo hinted that Charter, which is initially relying on routers from Netgear, may switch out home routers in the future as Wi-Fi technology continues to improve. "We're confident this solution provides an optimal experience to our customers," he said. "Of course, as Wi-Fi technology rapidly evolves, our goal will remain to deliver the best in-home Wi-Fi experience possible."

This is not the first time that Charter has gone its own way on the wireless front. Unlike the five other biggest U.S. MSOs -- Comcast Corp., Time Warner Cable Inc. , Cox Communications , Cablevision Systems Corp. and Bright House Networks -- Charter has not joined the nationwide Cable WiFi roaming alliance. In fact, Charter has not announced any public deployment of Wi-Fi hotspots, unlike all the others.

— Alan Breznick, Cable/Video Practice Leader, Light Reading

About the Author(s)

Alan Breznick

Cable/Video Practice Leader, Light Reading

Alan Breznick is a business editor and research analyst who has tracked the cable, broadband and video markets like an over-bred bloodhound for more than 20 years.

As a senior analyst at Light Reading's research arm, Heavy Reading, for six years, Alan authored numerous reports, columns, white papers and case studies, moderated dozens of webinars, and organized and hosted more than 15 -- count 'em --regional conferences on cable, broadband and IPTV technology topics. And all this while maintaining a summer job as an ostrich wrangler.

Before that, he was the founding editor of Light Reading Cable, transforming a monthly newsletter into a daily website. Prior to joining Light Reading, Alan was a broadband analyst for Kinetic Strategies and a contributing analyst for One Touch Intelligence.

He is based in the Toronto area, though is New York born and bred. Just ask, and he will take you on a power-walking tour of Manhattan, pointing out the tourist hotspots and the places that make up his personal timeline: The bench where he smoked his first pipe; the alley where he won his first fist fight. That kind of thing.

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