The Better Business Bureau's National Advertising Division got its first 5G-related case, and it ruled that Verizon can't claim to have the nation's first and only 5G network.

Mike Dano, Editorial Director, 5G & Mobile Strategies

March 25, 2019

3 Min Read
Verizon Is 'First & Only' with 5G? Advertising Arbiter Says Nope

Is Verizon the first and only carrier to 5G? Verizon says yes, but the National Advertising Division, a unit administered by the Better Business Bureau, says no.

"Verizon's claim, 'America's first and only 5G ultra wideband network' is not linked directly to the exclusive technology or benefits Verizon is claiming to provide," NAD wrote in its findings. "Consequently, to the extent that Verizon wants to use its 'first and only ultra wideband network' claim, it can do so if it ties this claim directly to its unique technology or performance benefits."

NAD said Verizon needs to change its ads. Verizon is appealing the findings.

While this might seem like more 5G fluffery, a ruling by the National Advertising Division actually carries some weight. National advertisers that submit to the NAD advertising-review process do so to avoid potentially expensive litigation. Further, NAD said its lawyers settle advertising disputes "fairly and effectively" and that doing so "helps to ensure a level playing field."

And that's probably why AT&T used the venue to take issue with Verizon's ads. In a series of ads about the 5G Home fixed wireless service the operator launched in October, Verizon claimed that it operates the nation's "first and only 5G network." AT&T, which launched a mobile 5G offering at the end of last year, clearly didn't like that at all.

"If, as advertised, Verizon is 'First to 5G,' NAD determined that this necessarily means that its competitors may be second or third," the group wrote.

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Verizon, for its part, wrote that it disagrees with NAD's conclusions, and that the ads only convey "corporate pride in its achievements and the development of its next generation 5G Ultra-Wideband Network. Verizon also disagrees that reasonable consumers are likely to misunderstand its claims about its '5G Ultra-wideband network,' which is unique from networks under development by other carriers."

Here is one of the Verizon advertisements in question:

About the Author(s)

Mike Dano

Editorial Director, 5G & Mobile Strategies, Light Reading

Mike Dano is Light Reading's Editorial Director, 5G & Mobile Strategies. Mike can be reached at [email protected], @mikeddano or on LinkedIn.

Based in Denver, Mike has covered the wireless industry as a journalist for almost two decades, first at RCR Wireless News and then at FierceWireless and recalls once writing a story about the transition from black and white to color screens on cell phones.

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