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4G/3G/WiFi

Verizon Wireless Leadership a Dunne Deal

Watch out, John Legere, your new competition at Verizon Wireless is a Twitter-worthy Brit.

Verizon is reorganizing at the top, and on Tuesday added a very experienced hand in Ronan Dunne, CEO of British wireless carrier Telefónica UK Ltd. (O2) for the last nine years. (See Verizon Sports Big Plans for Yahoo, Verizon Bags XO for $1.8B and Verizon Buys Big Into IoT With $2.4B Fleetmatics Deal.)

Given the pace at which Verizon Communications Inc. (NYSE: VZ) is buying and attempting to absorb major properties -- Yahoo, XO Communications, and Fleetmatics in the last several months -- the need for more executive talent isn't surprising.

With Dunne's arrival at the top of Verizon Wireless, David Small moves over to head Verizon's global wired network operations, replacing Bob Mudge, who will now oversee the integration of XO and Verizon's Fios buildout in Boston. (See Verizon Throws Surprise FiOS Party for Boston.)

As noted in this Fortune article, Dunne comes to Verizon with a track record of growing a wireless business and a reputation for being consumer-friendly. Like T-Mobile CEO Legere, Dunne was active on Twitter and claimed to personally read every customer email.

"To me social media is the digital equivalent of walking the shop floor," Dunne told the Irish Times in January. "I get to engage with customers."

He apparently hung in there when that engagement got hard -- during a 2012 O2 network outage that took out 17.9 million customers for 19 hours -- and customers were angry to the point of being abusive.

Dunne, whose background is in accounting, is also credited with growing the O2 business to 25 million customers from 18 million when he took office. He stepped down as CEO after European Union regulators blocked O2's acquisition by the Hutchinson Group. He had planned to leave after the merger. (See Eurobites: EU vetoes O2/3 combo.)

According to the Financial Times (subscription required), Dunne was pondering a move to a US telecom at the time he left O2 and that apparently was the move he is now making.

— Carol Wilson, Editor-at-Large, Light Reading

ITProjec39942 9/27/2016 | 3:32:35 PM
I was reading about it I was reading about it on another website and got to know Verizon Communications CEO Lowell McAdam has seen wireless competitors T-Mobile and Sprint bet on charismatic, customer-oriented leaders in recent years. Now he's betting on his own.

While Verizon's wireless business isn't exactly suffering, growth is slowing. Wireless revenue has dropped 3% in the first half of the year to $43.7 billion, though operating income is up 3% to $15.9 billion. This is the similar case as with lowongan kerja
rjrocker 8/4/2016 | 3:56:04 PM
I was reading about it I was reading about it on another website and got to know Verizon Communications CEO Lowell McAdam has seen wireless competitors T-Mobile and Sprint bet on charismatic, customer-oriented leaders in recent years. Now he's betting on his own.

While Verizon's wireless business isn't exactly suffering, growth is slowing. Wireless revenue has dropped 3% in the first half of the year to $43.7 billion, though operating income is up 3% to $15.9 billion. This is the similar case as with CheaperASP.
TeleWRTRLiz 8/3/2016 | 3:42:33 PM
Twitter power While some use Twitter for bad (cough cough) -- or use it badly --  one place where it can be used for good is with interacting with customers -- and monitoring service and outages. 
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