BELLEVUE, Wash. -- Sprint’s customers have suffered much. They’ve endured the Framily. They’ve endured America’s slowest nationwide LTE network. And now again, the (ironically named) carrier has forsaken its loyal customers, offering its latest, “best deals” to everyone but its own current customers. It’s hard to watch. But now T-Mobile (NYSE: TMUS) is stepping forward to help. Today, the Un-carrier announced a new program encouraging T-Mobile customers to save their friends and colleagues still with Sprint.
Starting next week, whenever a T-Mobile Simple Choice customer throws a lifeline to a Sprint (or AT&T or Verizon) customer and brings them to the Un-carrier, both receive unlimited LTE data for a full year on T-Mobile’s blazing-fast LTE network, at no additional charge. T-Mobile Simple Choice customers who already have unlimited LTE data receive a $10 credit each month for twelve months.
“It continues to amaze me to see the old carriers failing to listen to their customers−or reward them for their loyalty,” said John Legere, president and CEO of T-Mobile. “That arrogance and indifference has defined the U.S. wireless industry for too long. We’re changing all that. In fact, this entire Un-carrier consumer movement is built on the simple act of listening to customers.”
Earlier this week, Sprint introduced a new offer for T-Mobile, AT&T and Verizon customers−leaving its own customers wondering about the price of loyalty. At the same time, Sprint launched a new family plan with a fixed data cap and no option for unlimited LTE data. When families exceed their cap – assuming that’s even possible on the nation’s slowest LTE network – families are hit with overages to the tune of $15 per gigabyte.
In stark contrast, T-Mobile’s Simple Choice plan comes with unlimited data, talk and text − and with no overages and no annual service contracts − on America’s fastest nationwide 4G LTE network. “When we saw how Sprint’s dissing its own customers and dropping unlimited LTE plans for families, we knew we had an opportunity to help these people out,” said Mike Sievert, Chief Marketing Officer for T-Mobile. “Only a ‘carrier’ would be arrogant enough to make an offer limited only to new prospects, while forgetting their existing customers. The Un-carrier way is to give the best offers to your loyal customers – and that’s what we’re doing again today.”