SINGAPORE -- CommunicAsia 2011 -- The annual CommunicAsia show is always a chance for the vendor community to brag about their latest regional successes, and this year's event, which has relocated to the extraordinary Noah's Ark-on-stilts-like building that is the Marina Bay Sands hotel, casino and conference complex, is no different.
Confirmation of some Service Provider Information Technology (SPIT) news first revealed by Light Reading a few weeks ago comes from customer experience management (CEM) specialist Arantech , which has announced Singapore's StarHub as a new customer. The operator is using Arantech's touchpoint product suite and openplatform ProAction system to "improve the overall experience of its subscribers." StarHub's CEO Neil Montefiore revealed a few weeks ago that he also regarded Arantech's system as a proactive marketing tool. (See Mgmt World: StarHub's Data Experience.)
Sticking with SPIT (so to speak), Nokia Networks is showing off the latest iteration of its customer experience management package, CEM 2.0, which collects and extracts information from various sources of subscriber, service, network and device data to provide operators with a picture of its real-time operations and insight into its customers. The vendor claims a major regional operator in Asia [Ed note: That narrows it down, then…] is using CEM 2.0 to identify poor quality mobile broadband services and their impact on customer experience.
Orckit-Corrigent has unveiled its CM-401x PTN (packet transport network) access product line which boasts a mix of Ethernet, PDH and SDH interfaces designed for multiservice mobile backhaul and enterprise customer service delivery. The new family of products, due to be available in September, supports IP/MPLS, MPLS-TP, various packet synchronization techniques (including 1588v2) and circuit emulation. It's not known whether it can also make a double espresso in the morning.