The Finnish phone maker pledged on Wednesday to offer a US$100 credit on AT&T phone bills to everyone who has already bought a Lumia 900 or will buy one between now and April 21.
In a joint statement, Chris Weber, president of Nokia in North America, and Jo Harlow, executive VP of smart devices, said the following about the software problem:
- In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself.
That's any data connectivity, whether 3G or LTE.
Anyone who has bought a Lumia 900 will be able to download a software fix from Zune, Microsoft Corp. (Nasdaq: MSFT)'s Windows Phone software and content portal, from April 16 or swap their device for an updated Lumia.
The Lumia 900 is Nokia's first LTE Windows Phone device and it was launched exclusively with AT&T Inc. (NYSE: T) in the U.S. on April 8.
Why this matters
This software glitch marks a shaky start for a device which has big strategic importance for Nokia. The Lumia 900 is the key Windows Phone smartphone for Nokia's high-end ambitions in the U.S. market. It's also Nokia's first LTE device. And with a $100 refund for every device sold so far, it's also a costly mistake for Nokia.
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— Michelle Donegan, European Editor, Light Reading Mobile