AT&T: Same Old Song
TechCrunch has a copy of the letter, which says that AT&T is spending up to $19 billion on upgrades this year and invites customers to respond on Facebook, with predictable results. AT&T, you may recall, was subject to a jokey plan to crash its mobile network last year, so this kind of customer reaction can be no surprise. (See AT&T: Don't Choke Us.)
Many of the complaints still seem to come from users in San Francisco. AT&T said in January that it would add high-capacity radios and more cell towers in San Francisco. Of course, if users are really unhappy they could always, you know, not buy the next iPhone. (See AT&T to Spend $2B More on Wireless in 2010.) Anecdotally, I've heard that service is definitely improved in San Jose and other parts of the Bay Area. How are San Fran residents finding the 3G service now?
— Dan Jones, Site Editor, Light Reading Mobile