Genesys Supports Asterisk

WOKINGHAM -- The use of IP technology in contact centres received a major boost today with the announcement that industry leader Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), will now support the Asterisk® open source IP PBX platform.

"Genesys is adding formal support for Asterisk in response to growing demand from our customer base. The increased importance of SIP and standards-based technology has paved the way for using open source for contact centres. We have reached a point where Asterisk and SIP are mature, reliable and proven technologies," said Wes Hayden, president and CEO of Genesys.

The addition of Asterisk is part of a broader strategy by Genesys to enable a smooth transition to IP through software that works with any infrastructure, allowing companies to leverage their existing investments.

In related announcements, Genesys customers unveiled key deployments of the technology, at Groupama Rhône Alpes Auvergne in France, and E.Novation Contact Centers in the Netherlands, and Global Speech Networks of Australia.

"For E.Novation Contact Centers, deploying Genesys on Asterisk allows us to create a flexible solution that leverages best-in-class software and platforms. E.Novation has brought together customer solutions and business processes that improve our customer service significantly," said Arnoud Munneke, Operational Director for E.Novation Contact Centers.

Genesys Telecommunications Laboratories Inc.