CTIA, FCC Team on Text Alerts Plan

Free alerts will be sent to consumers to help prevent bill shock under new plan

October 18, 2011

2 Min Read

WASHINGTON -- CTIA-The Wireless Association today announced new commitments by providers that represent more than 97 percent of wireless consumers in the U.S. to send free alerts to help consumers avoid unexpected overage charges. The joint announcement was made by CTIA President & CEO Steve Largent, Federal Communications Chairman Julius Genachowski, and Consumers Union’s Communications Policy Counsel Parul Desai. The plan – called the “Wireless Consumer Usage Notification Guidelines” – will provide free alerts both before and after subscribers they reach monthly limits on voice, data and text. In addition, the plan includes a notification to inform consumers of international roaming charges when traveling abroad. Subscribers will be covered by this plan unless they opt-out.

The CTIA “Wireless Consumer Usage Notification Guidelines” will become part of the broader CTIA “Consumer Code for Wireless Service” that provides disclosures and practices for wireless service to individual consumers. By October 17, 2012 participating carriers will provide customers with at least two out of the four notifications for data, voice, text and international roaming and all of the alerts by April 17, 2013.

President Barack Obama said, “Far too many Americans know what it’s like to open up their cell-phone bill and be shocked by hundreds or even thousands of dollars in unexpected fees and charges. But we can put an end to that with a simple step: an alert warning consumers that they’re about to hit their limit before fees and charges add up. Our phones shouldn’t cost us more than the monthly rent or mortgage. So I appreciate the mobile phone companies’ willingness to work with my Administration and join us in our overall and ongoing efforts to protect American consumers by making sure financial transactions are fair, honest and transparent.”

CTIA

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