Subscribe and receive the latest news from the industry.
Join 62,000+ members. Yes it's completely free.
July 30, 2007
ENGLEWOOD, Colo. -- CSG Systems International, Inc. (NASDAQ: CSGS - News), a leading provider of customer care and billing solutions, today announced that it has reached a definitive agreement to acquire Prairie Voice Services, Inc., a privately held provider of interactive messaging services headquartered in Omaha, Nebraska.This acquisition extends CSG's suite of products and solutions that help its clients maximize the value of their interactions with their customers. Prairie Voice Services provides inbound and outbound automated voice, text/SMS, email and fax messaging services to manage workforce communications, collections, lead generation, automated order capture, service outage notifications and other key business functions. These capabilities will further assist CSG's clients in offering exceptional customer service, while also improving customer retention and reducing costs. In addition, Prairie Voice Services provides embedded recording solutions that allow clients to digitally capture, archive, transcribe and replay voice conversations.
Prairie Voice Services has been a strategic partner of CSG since 2005, when the companies introduced an automated appointment verification solution to improve the efficiency of field technicians. This offering integrates the innovative voice capabilities of the Prairie Voice Services Field Service Appointment Verification solution with CSG Workforce Express, a solution that addresses one of the most costly and complex aspects of a cable or satellite service provider's business -- getting the right technician to the right job at the right time. The combined offering brings immediate value to broadband operators and their subscribers by minimizing no-show service appointments and reducing the associated costs of callbacks for missed appointments.
"This acquisition is the culmination of a successful partnership between two industry leaders," said Peter Kalan, executive vice president of corporate development and business development at CSG. "In addition to expanding the breadth and depth of methods our clients can use to interact with consumers, this acquisition extends our reach into industry verticals such as financial services, telecommunications, direct response and contact centers."
CSG Systems International Inc. (Nasdaq: CSGS)
You May Also Like
Rethinking AIOPs — It's All About the DataMar 12, 2024
SCTE® LiveLearning for Professionals Webinar™ Series: Fiddling with Fixed WirelessMar 21, 2024
SCTE® LiveLearning for Professionals Webinar™ Series: Cable and 5G: The Odd Couple?Apr 18, 2024
SCTE® LiveLearning for Professionals Webinar™ Series: Delivering the DAA DifferenceMay 16, 2024