Amdocs Wins B.mobile Deal

Brunei’s leading mobile provider has deployed the Amdocs ChangingWorlds Personalized Mobile Portal solution

June 16, 2009

2 Min Read

SINGAPORE and ST. LOUIS -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that B.mobile Communications Sdn Bhd, Brunei’s leading mobile provider, has deployed the Amdocs ChangingWorlds Personalized Mobile Portal solution. The Amdocs ChangingWorlds’ solution enhances content relevance through advanced personalization techniques, enabling B.mobile to offer a more compelling end-user experience by automatically delivering relevant, personalized mobile content and services to individual subscribers. The announcement was made at CommunicAsia taking place this week.

“B.mobile is committed to providing quality, reliability and innovation in 3G mobile communications which is why we view personalization capabilities as critical,” said Mr Song Kin Koi, Chief Executive Officer of B.mobile. “The Amdocs ChangingWorlds solution allows us to truly personalize customer experience by delivering relevant, valuable content and services to suit each customer’s needs and lifestyle. This level of personalization will also help us to increase data revenues through more effective targeted marketing campaigns and personalized advertising.”

The solution includes Amdocs ChangingWorlds Intelligent Navigation which restructures the portal menu hierarchy for an individual subscriber based on his or her regular usage patterns, content preferences and behavioral profiles. Intelligent Navigation makes relevant content easier and faster to find by reducing the number of clicks and time required to reach content of interest. The solution also enables B.mobile to deliver personalized content teasers and recommendations to encourage and increase mobile internet usage, and generate more data revenues.

B.mobile has also implemented Amdocs ChangingWorlds Business Intelligence, giving B.mobile detailed and timely visibility into the key performance indicators (KPIs) relating to mobile portal usage such as churn trends, the number of unique portal visitors, and the detailed breakdown of subscriber activity on the mobile internet. This helps B.mobile to identify new revenue opportunities, continue to improve the user experience and gain a sustainable competitive advantage.

Amdocs Ltd. (NYSE: DOX)

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