& cplSiteName &
Comments
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
ChiefMar76368
ChiefMar76368
10/4/2018 | 9:14:16 AM
AI is only ever a part of the solution...
Great article, Carol. It should no longer be a surprise to anyone that "AI" isn't the answer. And any AI vendor claiming it is can be quickly be shown the door. For network-related problems, it CAN be PART of the solution, but understanding the network and its behaviour is critical. 

Incidentally, Verizon happen to be one of the vice chairs on the year-old ETSI ENI (Network AI) initiative - that's getting an airing at the SDN event in The Hague next week. 
markhmortensen
markhmortensen
10/3/2018 | 6:42:48 AM
Network AI - Tomorrow. Customer-focused AI now
Matt Tegerdine's experience with the vendors clearly demonstrates that the majority of the current AI use cases have come from the customer interaction side of the enterprise market, not the network side of the CSP market. Many successsful AI projects have been implemented in customer interaction: chatbots with machine-learned FAQs, customer micro-segmentation, next-best action, next-best offers particularly stand out as current success stories while waiting in the wings are the automated (voice) attendants that will revolutionize the call center industry.

Mark Mortensen
ANON1242907730513
ANON1242907730513
10/3/2018 | 6:39:17 AM
Nascent Network AI
Matt Tegerdine's experience with the vendors clearly demonstrates that the majority of the current AI use cases have come from the customer interaction side of the enterprise market, not the network side of the CSP market. Many successsful AI projects have been implemented in customer interaction: chatbots with machine-learned FAQs, customer micro-segmentation, next-best action, next-best offers particularly stand out as current success stories while waiting in the wings are the automated (voice) attendants that will revolutionize the call center industry.
James_B_Crawshaw
James_B_Crawshaw
10/3/2018 | 3:10:03 AM
The hard piece isn't getting the AI right, it's understanding the network.
Great article Carol. Your interview with Matt Tegerdine has cut through the BS about AI in telecoms. I think one opportunity for vendor tools lies in taking the centralized AI capability that Verizon, and other operators, has today and making it more easily available to the troops (operations, engineering, sales, etc). Rather than the business units taking their problems to a central AI expertise we should be distributing the AI expertise to the business units.


Featured Video
Upcoming Live Events
September 17-19, 2019, Dallas, Texas
October 1-2, 2019, New Orleans, Louisiana
October 10, 2019, New York, New York
October 22, 2019, Los Angeles, CA
November 5, 2019, London, England
November 7, 2019, London, UK
November 14, 2019, Maritim Hotel, Berlin
December 3-5, 2019, Vienna, Austria
December 3, 2019, New York, New York
March 16-18, 2020, Embassy Suites, Denver, Colorado
May 18-20, 2020, Irving Convention Center, Dallas, TX
All Upcoming Live Events