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Phil_Britt
Phil_Britt
3/22/2018 | 9:38:53 PM
AI not a Silver Bullet
AI is fine for handling very low-level, mundane requests. And AI has improved. But just like autmomated voice response, too often companies rely too much on technology without realizing that if too many people leave, customers don't get the help they need and the remaining workers are disastisfied as well.


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