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maryam@impact
[email protected]
1/30/2018 | 12:22:08 PM
Re: Cloud all the things
Sad but I have seen it too, at times it has been used as a way to try out something with little success and then blame it on the vendor only to garner more internal funds for a department. The political shell game can be brutal.
Joe Stanganelli
Joe Stanganelli
1/30/2018 | 10:17:05 AM
Re: Cloud all the sites
@kq4ym: This is an issue that transcends IT. Many organizations -- and bosses -- try to get employees in various roles to do far more work than their role actually entails. Many organizations also have a lot of interdepartmental overlap -- leading to "dotted-line" and "diagonal-line" bosses, overlapping jurisdictions, and turf wars.
kq4ym
kq4ym
1/30/2018 | 9:43:43 AM
Re: Cloud all the sites
Interesting how the security issues still remain while a bit of perhaps "confusion" reigns as "only 46% of respondents say their organizations have clearly defined roles and accountability," when using cloud services. It's going to be apparentlhy still take some more time to get all the folks on the same pages as the cloud grows more important day by day.
Joe Stanganelli
Joe Stanganelli
1/28/2018 | 10:38:06 PM
Re: Cloud all the sites
@Michelle: Don't get me wrong; I'm all for basic human decency and respect (as, I would hope, we all are). At the same time, however, the IT department is a service organization (just like Legal, HR, and many others) -- and if it fails to deliver, it's the one that is ultimately responsible for those failures to users/relevant stakeholders -- not to mention to the business as a whole.

Put another way: It's 2018; if IT fails, the business fails.

 
Michelle
Michelle
1/28/2018 | 4:37:27 PM
Re: Cloud all the sites
Ahh, I see. I have seen IT departments shrug and say "not my faul", but I didn't have them in mind. Some folks are educated on how systems work and who is responsible and still treat IT poorly because they want an instant fix. 
Joe Stanganelli
Joe Stanganelli
1/27/2018 | 10:50:40 PM
Re: Cloud all the sites
@Michelle: Agreed and in a way disagreed.

Agreed with your main points and the essence of your argument, but at the same time, it's IT's job to educate and evangelize as to what they do and the importance of what they do. Otherwise, if all they're going to do is shrug their shoulders and say "vendor issues", they kinda deserve all the outrage they get.
Joe Stanganelli
Joe Stanganelli
1/27/2018 | 10:49:00 PM
Re: Cloud all the things
@maryam: It's popular. I know companies whose primary reason for hiring vendors to perform work they could do in-house is so that they have an easy scapegoat if something goes wrong.
Michelle
Michelle
1/26/2018 | 8:32:27 PM
Re: Cloud all the sites
I have heard blamers be dismissive over vendor-specific issues. They don't understand how the IT department is connected to the vendor and have no patience to wait on a fix. It's sad to see adults act this way.
maryam@impact
[email protected]
1/26/2018 | 6:41:28 PM
Re: Cloud all the things
Whenever there is an issue there is always a rush to blame someone in the organization. Whether the vendor is to blame or the actual functional group the fingers get pointed very quickly and there is very little done to address the actual root cause of the issue and how to prevent it in the future. Blame should result in action, not in one group being punished and another feeling triumphant.
Joe Stanganelli
Joe Stanganelli
1/26/2018 | 5:42:43 PM
CISO reporting
Marketing's needs are becoming so particularized such that there is no agility or business sense in running everything through IT, and yet there's no uniform management of marketing's (and other department's) solutions.

It is often bandied about that the CISO should no longer report to the CIO but should instead report to another officer in the organization. Maybe the CIO and others need to be reporting to the CISO!

 

 
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