& cplSiteName &
Comments
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
shirawinget
50%
50%
shirawinget,
User Rank: Light Beer
10/24/2017 | 7:10:11 AM
Better Online Communication Makes Organization Sense
Many companies are now doing the bulk or even almost all their business online and foregoing the "Brick and Mortar" local store. It is not hard to understand why that trend has happened. For one thing, the price tag on setting up such a business is relatively inexpensive and simple. There is no need to pay for the overhead of a physical building. Likewise, the expense of maintaining a Net site is minimal. Furthermore, the Internet supplies a convenient and efficient way of marketing products. As more and more people are spending time on the net, the market of online customers continues to develop.

But when businesses move from face-to-face customers to anonymous online customers, we have a loss of personal interconnection and trust. All the online spamming and rip-off hasn't helped the subject at all. That has eroded the trust in E-commerce and the reliability of many companies. Just how are you gaining and maintaining customer trust? What are you doing as an online vendor to communicate to your clients?

In an online world, business just doesn't stop after normal office hours and on weekends. What are you doing to answer your customer's questions? In this article are a few things that you can do to enhance communication with your customers:

1 ) Give a Frequently Asked Queries (FAQ) page and online product support information. This kind of is a fantastic way of answering basic questions that may otherwise flood your support email. For example, our voice-changing product, MorphVOX, has a FAQ on the normal issues that customers may come across. All of us also have provided specified online documentation on subject areas that users may want to explore more. This kind of takes care of around 95% of the questions people may have.

sequel payments on your Put a support email hyperlink on your Web site for issues that won't be able to be resolved by the Web support. At Shouting Bee, we try to answer our customer questions within one business day. More often, we'll answer questions within an hour of obtaining the email. I assume that we have gained many loyal customers because of our extreme efforts to meet needs in a timely manner.



Image Source: Pexels

3. Provide a forums or forum for customers to voice their opinions, add comments, and interact with one another. Remember that folks are interpersonal creatures and like to be heard. This also helps to build up a residential area of users that are stimulated and have a say in the products and services that you provide.

4. Write a personal email with each customer. Have you followed up on customers after they have made a purchase of your products or services? This is essential, not only from the perspective to getting feedback how to improve your lines, but more importantly, keeping the trusting, long-term romantic relationship with your customer. Mail them an email within 3-4 weeks of the first purchase. In this way their experience of your products and services is fresh in their mind. Remember, a customer who is ignored is a customer who is lost.

Spending time and effort on better communication with your customers can pay off. Your company will rise and fall not on the customers you gain, but on the customers that you may lose. Loyal customers will be the ones giving you the best customer feedback. They also supply you with the most wealthy, organic, word-of-mouth marketing. Bear in mind that every happy customer is a testament of your company's success.


Women in Comms Audio
Archived Audio
Twitter Feed
Women's Watercooler
Discussion Boards
December 22, 2017 3:58:57 PM
UN Women HeForShe
spc_Dunphy
October 24, 2017 7:10:11 AM
Better Online Communication Makes Organization Sense
shirawinget
April 27, 2017 1:54:38 PM
Do you know women in tech?
Sarah Thomas
March 5, 2017 12:08:01 PM
Swedish Mansplaining
ErynLeavens
March 3, 2017 3:24:50 PM
Women's History Month
Sarah Thomas
February 24, 2017 12:15:59 PM
The career-break penalty
Sarah Thomas
February 17, 2017 10:25:33 AM
Risk taking differences
Sarah Thomas
February 17, 2017 9:51:21 AM
Upcoming WiC Events!
Sarah Thomas
Contribute Here
Women in Comms Poll
WOMEN IN COMMS: SHARE YOUR STORY WITH US
WiC wants to hear your stories, experiences and impressions of the comms industry.

Take our short survey here!
Infographics
AppDynamics highlights the tech segments where women are the most prevalent and showcases a few making a big difference in their field.
Women in Comms Video
LRTV Documentaries
The Telecoms.com Podcast: Scraping the Barrel

8|14|18   |     |   (0) comments


With 'the talent' all on holiday we're left with Jamie and Ray for this week's installment. The dynamic duo both had a chat with a senior Ericsson bod about its cunning US 5G investment plans, and Jamie updates us on what Samsung is up to -- namely its AI efforts, 5G and a seemingly pointless Bixby. Lastly, Ray ponders the vacant Cisco position in its service ...
Telecom Innovators Video Showcase
Cisco's Yvette Kanouff: How We Get Real Results From Network Automation

7|10|18   |     |   (0) comments


Cisco's top service provider executive is moving quickly to create value for carrier class software in a hardware-based business and helping her customers reach unheard of levels of automation in their networks. Watch this most recent conversation with Yvette Kanouff to find just how well Cisco's service provider business fits in with the rest of the company's ...
Women in Comms Introduction Videos
Matrixx VP Outlines Her Career-Making, Changing Skills

6|20|18   |   3:57   |   (0) comments


Technology can be learned, but critical thinking, decision making and verbal communication are the career-making skills that are transferable and crucial in a digital transformation, says Jennifer Kyriakakis, Matrixx Software's co-founder and VP of marketing.
Women in Comms Introduction Videos
Parallel Wireless Founder Reflects on Tech

6|13|18   |   6:52   |   (0) comments


Parallel Wireless is focused on making networks more flexible under the guidance of Co-Founder and VP of Development Kaitki Agarwal, who shares her thoughts on the industry's most game-changing technologies – past, present and future – as well as offering advice for other female founders with a great idea.
Women in Comms Introduction Videos
Fujitsu's Sales Director: Be Your Own Champion

6|6|18   |   3:59   |   (0) comments


Heidi Westbrook, Fujitsu's director of ICP and North American Carrier Sales, shares the secrets to advancing in comms with a work/life balance in tact, including networking, self-advocacy, unapologetically pursuing the next step and more.
Women in Comms Introduction Videos
Infinera's Treseder: Be Seen, Be Heard, Be Decisive

5|30|18   |   6:50   |   (0) comments


Lori Treseder, director of mechanical engineering at Infinera, discusses everything from improving power in the data center to empowering young women to pursue technical careers in the comms industry.
Women in Comms Introduction Videos
Metaswitch VP Talks IMS & Career Refreshes

5|23|18   |   5:12   |   (0) comments


Service providers are refreshing their IMS and looking for real cloud native IMS functions, according to Micaela Giuhat, Metaswitch's VP of product management, Cloud Native Core, who shares her thoughts on everything from container-based approach to VNFs to her experiences and advice as a leading woman in comms.
LRTV Documentaries
AT&T's BCE Keynote: 5G & SDN Worlds Colliding

5|17|18   |   18:07   |   (0) comments


At the Big Communications Event (BCE) 2018 event in Austin, Melissa Arnoldi, president of Technology and Operations at AT&T, spoke about AT&T's path to 5G and the important role software plays. 5G will eventually have a significant impact on how businesses work and how they engage with their customers.
LRTV Documentaries
Leading Lights 2018

5|15|18   |   2:32   |   (0) comments


A recap of the 14th annual Leading Lights Awards in Austin, TX. Congratulations to all the winners!
Women in Comms Introduction Videos
WiC Panel: Combatting Sexual Harassment in Denver

5|2|18   |   1:04:19   |   (1) comment


Executive Producer Janet Leahy, President of Arrow Solutions Kathy Boelter, CEO of Women of Wall Street Karen Ashworth Macfarlane and the Founder and CEO of Corporate Cowgirl Up Wendy Bohling join Women in Comms Director Sarah Thomas in Denver to discuss ways to combat sexual harassment in the workplace, help women advance and level the playing field.
Women in Comms Introduction Videos
Hollywood Producer Talks Cosby, Caution & Cable

4|25|18   |   5:16   |   (0) comments


Executive Producer Janet Leahy shares her story with WiC, offers advice for the cable industry to better support women and gives us a sneak preview of what she's working on next.
LRTV Documentaries
Verizon on Drag & Drop Automation

4|23|18   |   03:40   |   (0) comments


DALLAS -- Automation Everywhere -- Srilakshmi Valisammagari, senior technologist & strategist - SDN/NFV Innovations for Verizon, addresses the operators' efforts to deliver automation to enterprise customers via Verizon Service Designer. Valisammagari says Verizon Service Designer simplifies the process flow -- from service design to implementation to provisioning ...